Servers vs Services

There is nothing like IT skilled workers.

They can not be compared to any other kind of skill set because each and every individual techy does indeed believe they are gods gift to the IT community.This may in fact be the case for some, as their work time often spills over to play time, and the boundaries are blurry. They are committed to a love of IT.

However in this day and age the IT professional is evolving, and so they must. Gone are the days where IT boffins rule the world due to the general lack of knowledge by the larger community of users. Oh no! The world is a totally different place, and this is spawned from the Home Personal Computer. A PC in every house, yes this is the reality.
Our users no longer cower and bow down to IT staff superiority, oh no! Jane Noman has a PC at home, and now asserts, requests and expects things to work as smoothly as her home device does. Joe Anon does not care to hear about servers, and cables....they now all require something else....They want SERVICE!

So now IT staff are required to listen not tell, understand not explain, enable not limit.IT staff will now shift focus from the server re boots, to what services are impacted and the actual cost implications a 5 min down time. In no way are we demoted by this change in the environment, we are now multi talented.
We are now business focused IT staff with good service to the user community at the fore front of goals.

This is a new age in IT, how exciting!