What an interesting concept that’s been born out of recession cash strapped times. (Apparently)
I know this is not a new concept but does seem to be gaining some serious attention at the moment, understandable considering we are apparently in the worst recession in living memory.
So Lean Service Management is about the bottom line, doing the same or more with less effort and expenditure.
My worry is that this not so new term which has of late become the prom queen of popularity, (dare I say a new ‘IT’ word) is actually showing previous IT Service Management up for being spendthrifts???
To be perfectly fair to Service Management as a whole, when were the service managers of old throwing the IT budget around like billionaires? I can only ever remember Service Management being the poor uncle of IT Infrastructure, who gets a menial allowance which only ever really gets fed into what is seen to be more important areas of Service Management and not some cash fly spender!
I am all for working more effectively, but I put before you that surely Service Management has always been lean? Is the true essence of Service Management to be focused on Business benefit and by that by default actually lean?
Another catch phrase I fear.....
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ReplyDeleteIt is considerably more than the elimination of waste focus that has been taken. For example failure demand is a considerable impact on service management. By taking it further, and applying fifty years of management thinkings, it goes far further than a buzz word
ReplyDeleteThanks Paul, I'm not sure anyone is getting my actual point here....I am not saying Lean Service Management is not needed, my point is that in past years if you were a GOOD Service Manager you would be default be Lean?
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